Shipping policy

Our delivery partners

Electric Radiator Bison works with established UK heating suppliers and their courier partners to deliver your order. Our radiators are dispatched directly from UK warehouses, so your order is handled by people who move radiators every day and know how to get them to you safely.

Delivery times

• Orders placed after 12pm are dispatched on the next working day, for delivery within 3-5 working days.
• Working days are Monday to Friday. They do not include weekends, bank holidays, or our suppliers' annual stocktake and Christmas shutdown.
• Deliveries usually take place between 8am and 5pm, Monday to Friday. A specific time slot cannot be given, but you will receive tracking details once your order is dispatched.

We do everything we can to hit the dates we quote. Occasionally a delivery is delayed by something outside our control, such as a manufacturing delay, a stock shortage, or a courier issue. If that happens we will let you know as soon as we can and keep you updated.

Delivery charges

• Free delivery to mainland UK addresses, excluding some Scottish postcodes.
• For the Scottish Highlands, Northern Ireland, the Isle of Wight, and the Channel Islands, delivery is quoted at checkout once you enter your address.
• Which postcodes count as "mainland UK" is set by the courier. If your address falls outside their mainland zone, any extra delivery cost is shown before you pay.
• Some deliveries are made on a 7.5 tonne vehicle. If a vehicle of that size cannot reach your address, a smaller vehicle may be needed and an additional charge may apply. Tell us at the time of ordering if access to your property is restricted.

On the day

Radiators are heavy. Please make sure someone reasonably fit is available to accept the delivery. Larger units may arrive on a pallet and are delivered to the kerbside or your door; drivers will not carry goods into the property.

Checking your order

Please check your radiator as soon as it arrives:

• Open the packaging and inspect the product itself, not just the box. A box can look fine while the contents are damaged.
• Report any damage, faults, or missing items to us within 2 working days of delivery. Photos help us sort things quickly.
• Keep all original packaging until your radiator is installed and working. You will need it if a return is required.

Colours can look slightly different on screen than in real life. Product images are a guide only.

Guarantees

Every radiator we sell comes with a manufacturer's guarantee. The length varies by product and is shown on each product page. Guarantees cover free repair or replacement of the failed product. Faulty products are returned to us for inspection before a replacement is sent.

Guarantees are conditional on correct installation. Plug-in radiators can be installed by you. Hardwired radiators must be connected by a qualified electrician, and you may be asked for proof of this in the event of a claim.

Cancellations and returns

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day after you receive it. Made-to-order and bespoke products are excluded and cannot be cancelled once confirmed.

To return an unwanted item:

• Contact us first so we can arrange the return.
• Return the radiator unused, in its original, undamaged packaging.
• You are responsible for the cost of returning unwanted goods to us.
• We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is needed to inspect them.

Faulty or damaged goods are treated differently. If your radiator arrives damaged or develops a fault, contact us and we will arrange a repair, replacement, or refund at no cost to you, in line with your rights under the Consumer Rights Act 2015.

Questions

Not sure about delivery to your area, or whether a radiator will fit through your door? Email us before you order and we will check for you.